Help

We hope you are finding GroupSwim enjoyable and intuitive to use. However, if you're having problems, you've come to the right place.

Three ways to find an answer

Look around this page and see if the answers below are helpful. We've addressed most common questions here.
Check out The Pool , GroupSwim's user community. In particular, be sure to visit the Q&A group , where GroupSwim members exchange ideas. You can post to The Pool from any page by clicking "Post feedback for GroupSwim" under the "Help" menu.
Email us at help@GroupSwim.com. We answer all requests as quickly as possible.

Frequently Asked Questions

Getting to Know GroupSwim

What is GroupSwim?

GroupSwim is a software service allowing businesses and their customers, employees and partners to collaborate on-line. Our goal is to make collaboration really work by identifying the best information, proactively notifying members about information they care about, and helping experts answer questions once.

What's a "GroupSwim site"?

A GroupSwim site is a collaboration website created with GroupSwim. The site has its own web address, members, and unique content.

You may quickly access any GroupSwim site that you belong by clicking on your name at the top of the page and selecting "Your GroupSwim sites" from the menu.

What's the difference between "GroupSwim Collaboration" and "GroupSwim Forums"?

They are separate products built on a shared software platform. GroupSwim Collaboration is primarily used for internal employee collaboration and on projects. This product includes discussions, file collaboration, email integration, and wiki pages. GroupSwim Forums are primarily used for external customer collaboration. It includes discussions and file attachments. Both products share the same auto-tagging, search and communication features like RSS, email alerts and daily digests.

What's a "group"?

Within a GroupSwim site, GroupSwim supports the ability to have multiple Groups. The groups are made up of GroupSwim site members, but have their own discussions, files, wiki pages (for sites using GroupSwim Collaboration) membership controls, and settings.

Groups are useful for committees, organizations, project teams, or just people with a specialized interest within the larger GroupSwim site. Groups have a range of permissions associated with them. They can be completely open where everyone who joins a site is automatically added to the group; we call this "auto-join.. On the other end of the spectrum, you can have "private" or "hidden" groups.

How do I sign in to GroupSwim?

Go to GroupSwim.com, or the web address of any GroupSwim site that you use.

If you already have a GroupSwim account, just enter your email address (the one you used to create the site) and your password, and you're off to the races.

What's the deal with tags? They're everywhere!

Tag "Tags" are keywords to help you organize and quickly find content in GroupSwim. Your tags are saved in your profile for quick reference and sharing with others. Tags cut across an entire site and help you find what you need. They also help you identify experts and other people interested in similar topics.

GroupSwim automatically suggests tags as you type your posts or email them into the community; we also do this with when you create wiki pages (GroupSwim Collaboration). If you see a small "X" next to a tag, this means you can delete it. You can only delete tags if you are the one who added them or if the post was added by email.

What are the thumbs for? Why should I rate other people’s contributions?

Rating thumbs The rating tools are beneficial to both you and the group. If you rate something with a thumbs-up, three things happen:

You highlight that content for other group members.
You give the person who contributed some credit.
You save it in your history, making it easy to find later. For now, this serves as a proxy for a "Favorite" function, but not for long.

If you rate a discussion with a thumbs-down, it collapses so you don't have to see it anymore.

How can I contact a manager of this group or this site? Another member?

On the “About” tab of a site or group, there is a sidebar action to “Contact a manager”. This action pops-up a window for you to enter your message, and then sends an email to all managers of the group or site.

To contact another member, go to their profile (you can find them with search). In the sidebar of their profile is an action to “Send a message”. The action pops-up a window for your message. When you send this message, it sends the member an email from your email address.

What does "Subscribe to a feed of this page" mean? It's everywhere.

This action allows you to subscribe to an RSS feed of the page. The feed can be for the whole site, your Watchlist, a group, etc.. The feed sends out the headline for you to monitor using an RSS reader like Google Reader, My Yahoo!, NetVibes, or other tools. You can also use some email tools like Outlook to monitor RSS feeds. This is a great way for you to monitor the activity in your community without having to frequently log in and check yourself.

What is RSS?

RSS RSS stands for "Really Simple Syndication". It is a web feed that publishes updated content from sites like GroupSwim, news sites, and blogs. It allows you to monitor sites you are interested in without having to go there yourself to check in.

There is great information on the web on RSS if you are interested. Check out this article on Wikipedia to learn more.

GroupSwim uses the Atom 2.0 format for its feeds.

How does search work?

Search When you search for something, we check everything. We index tags, the subject lines and bodies of discussions and emails, the contents of files, wiki pages, members’ names and descriptions, groups’ names and descriptions. This way, we give you every opportunity we can to help you find what or who you need.

Search is contextual to your current location in the site. That means if you’re in a specific group, we’ll start by searching within that group. You can search the whole GroupSwim site, just your groups, a specific group, or your profile. To change the context of your search, you can use the drop-down menu on the Search Results page.

Why don't I have the same actions available in different groups?

Groups in GroupSwim sites can be configured to meet the needs of the site. For example, some groups automatically include everyone who is on the site; we call this auto-join. Other groups are public but give the member the option of joining. Or, you can have private groups that are invitation-only. Finally, we also have hidden groups that only appear to users who have been added to a group. Unless you are in the group, the group and all the content in it are completely invisible to the rest of the site. We also give the site manager the option of configuring the groups in very specific ways like who can post, who can reply, who can see the members, etc. Check with your group's manager if you have questions about a specific group. You can also click on "About" in the menu bar when you are in a group to get more information.

What can people see in my profile?

User profile By default, your profile is set to "public." This means that fellow site members can see what you've contributed and tagged. Other people can only see your content from groups that you have in common with them.

You can change your profile to "private" in your account settings. Setting it to private will make your history and your tags invisible to other members, though they will still be able to see your most basic profile information.

Regardless of your privacy settings, no one can see your real name, email address or location (except for site managers).

What does "Authority on" mean?

In some GroupSwim profiles, you may have seen the term "Authority on," followed by some words. You may also see this "badge" next to users when you search on tags or workds. These tags are automatically determined by GroupSwim by comparing what the user has posted with the community's reaction to the content. If someone posts about a particular topic frequently, and the community votes on it, reads it a lot, etc., this person will eventually get "authority" on the topic. This is something that happens automatically.

What is my "Watchlist" for?

One powerful tool GroupSwim offers is the Watchlist. You can add several different things to your watchlist. You can watch members, tags, or specific discussions. When something's new in your watchlist, you can receive updates via email or RSS and review new activity in one place.

Adding something to your watchlist is easy. Anything that can be added to the watchlist will have an action on the side of the page called "Add this to Watchlist". You can do this from a user's profile, a tag page, or a discussion page.

I’m a member of multiple GroupSwim sites. How can I get to my other GroupSwim sites from the one I’m on?

There are several easy ways to get to your other GroupSwim sites. In the lower right corner of every GroupSwim site is our logo—clicking on it will take you to the GroupSwim site with a listing of all the GroupSwim sites you belong to.

Alternatively, clicking your display name at the top of any GroupSwim site shows a menu. One of the choices on this menu is "Your GroupSwim sites". This will also take you to a list of all your sites.

Or, for quicker access, you can bookmark specific GroupSwim sites, since each one has its own unique web address.

Discussions

How do I post a discussion?

Post On the top left of the global navigation bar, you will see "New..." on the home page and in groups where you are able to post. This link allows you to post discussions in the group where you are a member. In some groups, you may not see this button. In this case, the group may have been configured to allow only group managers to post discussions.

Once you're on the discussion post form, you simple enter a subject line, body, and tags for your post, and press the Submit button. It's as easy as that.

The "New..." button also gives you the option to upload documents and create wiki pages if you have the appropriate permissions.

What are those green and gray balloons with numbers in them?

Discussion balloon Those round word balloons indicate a "Discussion." The number in the balloon tells you how many replies there are in the discussion. The color, ranging from a light gray to a bright green, tells you how popular the discussion is; the better the discussion is, the greener it gets. If you see a little green thumb overlaying the balloon, it means you have rated some part of the discussion with a thumbs-up.

Can I add pictures and videos to my discussions?

Media icons Yes you can. You can add links for both using the post form toolbar. When you post a discussion, click on the drop down box that says "Insert ...". This gives you a drop down to add images and video. The pictures can either be on your computer or somewhere on the web where you can link to them; the default is to insert a file from your computer. Click on media on the insert drop-down to add video. All you need to do is copy the "embed" information from Viddler, YouTube or other video sites and add it to the pop-up and you will be linked to your video content. If the video you add doesn't work and is from a vendor or place we don't know, let us know through "Help" and we'll add it. We only accept inputs from known sources to enforce security.

Can I attach files and documents to my discussions?

File attachment Yes you can. On the discussion (or reply) form, underneath the main text area, there is an box with a link saying “Attach file(s)...”. If you click this link, you will be able to chose a file from your computer to upload. If you want to upload multiple files, that’s fine; each time you chose a file, a new blank file input field appears underneath it. Note that you are not allowed to upload more than 30 megabytes at a time, and no more than 10 megabytes per file.

If you do not see the attachment box on the post form, it means that the GroupSwim site’s owner has restricted permission to upload files.

Can I print discussions?

You can print an entire discussion using the action on the right of the page labeled Print icon Print this page.

Can I edit my discussions? Delete them? Move them?

Reply actions You can edit discussions that you have posted. If you go into a post that you have written, you will see a small link at the bottom of the post that says (edit). Click on the link, and the post form will go into edit mode and you can revise the post. Once you edit a discussion, a little pencil will appear in the post form to indicate it has been edited.

If you have posted a discussion and there are 0 replies, you can delete the entire discussion. If there are any replies, you will need to contact a group manager to delete the discussion.

You need to be a manager in order to move discussions between groups or delete discussions with replies.

I find a discussion (or reply) objectionable. What can I do about it?

If you don’t like someone’s post or reply, there are a couple actions you can take:

You can rate it “thumbs-down” if you personally don’t like it or find it unhelpful. This collapses it so you don’t have to see it again and your “vote” shows for other members to see, though they don't see it was from you; all thumb votes are anonymous.
You can Flag it if you think it is offensive or in violation of policy. The flag action is in the “+” menu at the upper-right corner of the post or reply. The flag itself shows up for managers only, and is a way for the community to tell the managers if there’s a problem.
You can contact a manager if you feel like the problem is particularly urgent.

How do I email content into my site?

We call this feature "email-in". Not all sites and groups are configured for this. If you aren't sure, click on a group on your home page and then click on "About" in the menu bar. It will tell you if this group is configured for email-in and what the email address is. If you still aren't sure, you can ask your site manager or email GroupSwim at help@groupswim.com.

If your group is enabled, you simply add your group address to any email and it will be posted to your group and automatically tagged. The default email address is groupname.sitename@mailgroupswim.com. Once an email is posted, you can always go into GroupSwim and edit the post, add tags, and delete tags that the system automatically generates. You can also add attachments to your emails, which will also be posted as files automatically. (We do strip out tiny files like company icons, etc. If you have a really small file, and it doesn't post, you may need to add it manually.)

Files

How do I upload files to a GroupSwim site?

You can add files to GroupSwim in 3 ways (file upload and associated features are not included in GroupSwim Forums):

Attach files to discussions that you post.
Upload files directly. Click on "Upload a new file" on the action list on the right or use the "New..." drop-down on the home page and in groups where you are able to upload files. If you don't see the action or option in the drop-down, the site may not be configured for file upload. Contact your site manager if you aren't sure or check the site or group "About" page.
Add files to emails if the site and group have email-in configured. In this case, simply attach files to emails and they will be uploaded, tagged and indexed automatically.

Can I manage multiple file versions?

You certainly can. Click on any file in GroupSwim, and you will go to its file collaboration page. You will see the "Upload a newer version" action on the right. Click on the "more details" link at the top right of the page to see how many times a file has been downloaded. At the bottom of the page, you will see a running list of the different file versions. If you have the appropriate permissions, you can delete and download prior versions.

How do I delete files or move them to different groups?

If you have the appropriate group permissions, you will see the "Delete this file" and "Move this file to a different group" actions on the right. If you can't see the actions, the group isn't configured with this permission. Contact the group manager if you have a question about this.

Can I start discussions about files?

Yes. You will see a "Start a discussion about this file" in the actions on the right and below the file preview box. Click on this to launch a discussion that will always be linked back to the file. If you attach a file to a discussion, it will always be linked back to the original discussion.

Why can't I see previews on some files?

GroupSwim utilizes an external API to provide the file previews. The API doesn't support all file types (Microsoft Project files for example) so we occasionally are not able to provide a preview. We are working with our partner to update and improve the coverage of this API.

Wiki Pages

What are wiki pages?

A wiki is an editable web page that allowing multiple people to create and modify it's contents (wiki pages are not included in GroupSwim Forums). It is an excellent way for groups to collaborate on specific topics and work products since everyone is working from the same document in one place. If you would like to learn more about wikis, click here to check out wikipedia, the biggest wiki on the planet.

Can I create wiki pages in GroupSwim?

Yes. GroupSwim has an easy-to-use wiki built into the Collaboration product. Just like creating a new discussion or file, you can create a new wiki page by using the "New..." drop-down on the home page and in groups where you are able to create wiki pages. You will also see an action in the group that says "Create new wiki page" if it is available. Once you create the wiki page, it is easy to add content. The form is similar to the discussion form but has more features. For example, you can "Insert..." tables, format text, and and create headers. The headers are important because they drive the automatic table of contents we create. Put your cursor in a line, and then click on the format drop-down (the default is paragraph). Heading 1 is the highest level and goes down from there.

How do I edit wiki pages?

Wikis are made to be edited. In fact, we encourge it. If you are looking at a wiki and have permission to edit it, you will see an action that says "Edit this wiki page.. GroupSwim keeps track of every edit that anyone makes. If you try to edit a wiki while someone else is working on it, we will flash a message warning you. You will have the option of sending the current editor a message or breaking in on them, which we don't recommend. You can always revert back to a previous version if there is a problem.

Is it possible to set which users can edit a wiki page?

It certainly is. Users who create wikis or group managers can select who has permssion to edit specific wiki pages. If you create a wiki or are a group manager, click on the wiki where you want to set the permissions. You will see an action on the right that says "Change who can edit this page". If you click on it, you will get a pop-up box with the different available options. You can give everyone in the group access, you can select specific people, or you can limit access to yourself.

Can I compare different versions of the same wiki and revert to a previous version?

Click on the action on the right that says "View history of this page". This will give you a list of all the versions of a wiki and who made them. It will also list the comments the editors entered when they saved. If there is more than one version of a wiki page, an action on the right will be available that says "Compare versions". Click on this action and you can select which versions to compare. GroupSwim will highlight the portions of the wiki that differ and you can restore wiki to a previous version if appropriate.

What happens if multiple users try to edit the same wiki page?

We keep track of each wiki page to ensure editors don't inadvertantly work on a page at the same time. When the first person starts editing a wiki page, we put it the page in "edit" mode. If someone else trys to edit the page, they will get a warning message. They can either send the user who is currently editing the page a message, wait until they are done, or break into the wiki and overwrite the other person's changes.

Can I delete wiki pages? What if I change my mind and want to undelete them?

If you created a wiki page or are a group manager, you can delete wiki pages. Once you delete the page, it will not show up on any list and won't be available for searches. However, we do keep the wiki content in our database and you can restore it in the future. If you want to restore a wiki, go into the site activity log, group activity log or wiki activity log. The wiki activity log is an option that is available on the site and group Wiki page tab. You will see in these places where the wiki was deleted. Click on the entry, and you will have the option to undelete the wiki page.

Account Settings

I forgot my password. What do I do?

There's a link on the sign-in screen for Forgotten password labeled "(Forget it?)". If you click this, you will be asked for your email address. We will then send you a link to reset your password.

Where are my account settings?

If you are signed into a GroupSwim site, your display name should appear in the upper-right with a little down arrow next to it. Clicking on your name opens a drop-down menu of your "stuff," including your profile information, your usage history and watchlist, and your account settings.

From your account settings, you can edit your profile information, manage your email preferences, choose a thumbnail image to represent yourself online, manage your tags, manage your watchlist, change your password, quit a GroupSwim site, and more.

Can I associate multiple emails with my account? Why should I?

You sure can. Go to your account settings and click "Email Settings." In the lower half of this page, there is a box labeled "Add New Email". Here you can enter additional email addresses. With each email address you enter, GroupSwim will send you an email to confirm the address.

There are a couple reasons why you may wish to have multiple emails tied to your account.

You can sign into all your GroupSwim sites using any confirmed email.
You can choose to receive email alerts to any confirmed email.
If you use multiple email addresses, linking them all to your GroupSwim site makes it easier for your friends to find you within GroupSwim.

I'd like to receive emails showing me new activity in my groups.

By default, you should receive a daily digest for each of your GroupSwim sites. (You can turn that off on your Email Settings page in your account settings). These digests showcase any new activity within a given GroupSwim site and will be sent to you every 24 hours.

You can also turn on alerts for specific groups. If you click on a group from the main page, you will see an action on the right that says "Turn on email alerts for this group". This setting allows you to get emails for all activity in this group. Alternatively, you can navigate to your account settings and select "Email settings." Here you can fine-tune which groups you receive emails from all in one place.

Additionally, you can use your Watchlist to get immediate notifications for things you're interested in. This is also turned on by default so you can just go ahead and try it. (You can also turn that off on your Email Settings page in your account settings).

Can I change my picture?

User profile Sure thing! We call that little square picture your Thumbnail image. Go to your account settings and click "Thumbnail Image." You can then upload an image (.gif, .jpg, or .png) to use as your thumbnail. GroupSwim automatically resizes the image to 48 x 48 pixels.

Can I change my password?

Of course. Go to your account settings and click "Change Password." (You will need to enter your old password to change it).

How do I change the name that people see for me?

We call that your Display Name. To change it, go to your account settings and click on "Edit Profile Info". This is where you change your display name

Note that every display name within GroupSwim must be unique and that the name you choose will be used on all your GroupSwim sites.

How do I cancel my account?

To quit a GroupSwim site, go to your account settings and click on "Quit this GroupSwim site." You will need to confirm that you really want to quit.

Owners and Managers

How do I get started?

It's easy! Just click on the "Create Your Group Site Now" button from the GroupSwim home page. It takes less than 5 minutes to pick a name for your site, choose your web address and create your account. We will guide you through the process. Once the free trial expires, you will need to link your site to an account to continue using GroupSwim.

Where do I change the settings for my site (or group)?

For the GroupSwim site, the "Site settings" link is in the header of the home page and on the drop-down box on the left that says "Home". You can access this page from anywhere in GroupSwim using the "Home" drop-down.

For a group, the "Group settings" link is on the right-hand side of your group's header.

How do I invite members to my site (or group)?

You get to the invitation form from the sidebar on your homepage, the Members tab, or your Settings page. To invite new members, simply enter the email addresses of the people you would like to invite. At the bottom of this page, you can customize the invitation message that goes to the people you invite. If you want to save the message as the default for future invitations, the checkbox at the bottom of the form allows you to do that. Once you hit send, the invitations go out via email from your email address (that way, if any bounce, you see it in your inbox).

To invite members to a group, the process is similar, except you can also select from existing site members and directly add them.

What's the difference between an owner and a manager?

They're pretty similar; both exist to help maintain the site and manage a group's members and settings.

The Owner is a unique role within each GroupSwim site; there can be only one. The Owner has special control over the site, and is the only person who can perform certain tasks, such as changing the site's access permissions.

Manager is another important role within the site. Site Managers can manage membership and change some GroupSwim site settings. Site Managers can also change the settings for any group; Group Managers can only edit settings for the groups they manage. If you create a new group, you are automatically made a Group Manager for it.

How do I manage the membership of my site (or group)?

If you go to the "Members" or "Settings" sections of your site/group, you will see an action labeled "Manage Members". This section is for managers and owners only.

Here, you can browse...

The full membership list,
A filtered list of managers,
Outstanding invitations that have not been responded to,
People who have requested invitations, and
People who have been banned.

Managers can perform many actions from this section, including removing members, promoting members to Manger, and banning/un-banning members. From this page, you can also download the member list (in CSV format, which should open in spreadsheet applications like Microsoft Excel).

Note that on groups that are auto-join, you cannot remove members (but you can still ban them).

I sent invitations to people, but I haven't heard back. How do I track open invitations?

If you go to Manage Members and click on "Open Invitations", you can see a list of people that you've sent invitations to who still haven't responded. From the actions dropdown (above the table), you can either resend the invitations to these people or delete the invitation from the list.

Can I/how do I kick people out of the group?

Go to Manage Members and view the member list. Using the actions dropdown (above the table), you can remove any member from a group, or ban them.

If someone is removed from the group, they can rejoin the group (be it public or private) through the same means a new user would join. If they are banned, they may not rejoin at all. In the manage members section, there is a table displaying banned users; this is where you would remove someone from the banned list.

How can I track the activity in my GroupSwim site and individual group?

There is a site activity log under site settings and group settings for each group. This log records moves, deletes, flagged content, etc. You can also recover deleted wiki pages from these logs.

How do I make someone a manager of my group?

Go to Manage Members and view the member list. Select the members you'd like to promote to Manager, and use the actions drop-down above the table to make them a manager. You can also promote members from their profile page if you are a group or site manager. Once you check the box next to their name, remember to click the "Go" button.

To "demote" a manager back to a regular user, view the manager list, select the desired managers, and choose "make member" from the actions drop-down. You can also take this action from the member's profile page.

Can I move a discussion to another group?

Yes you can. If you are a manager, you will see "Move this discussion" in the actions section of the discussion's sidebar. Simply click this action and choose which group where you would like to move it.

A moved post is deleted from the original group, and added to the destination group. GroupSwim updates all Watchlists and alerts to point to the new group. The one thing to be careful of here is if you move the post to a private group or a public group. In this case, all the people watching or involved with the post may not be in the new group.

Can I delete existing posts and replies?

Reply actions Yes. To delete a reply, click the "+" icon in the upper-right corner of the reply. To delete an entire discussion, click "Delete this discussion" action in the sidebar of the discussion page.

Deleting posts wipes them out. The post still shows up in the history of the person who posted it and the group manager, but the content is gone. You can track deleted and moved posts through the Site Activity Log in the Site Settings.

Can I edit other people's posts and replies?

You can only edit your own contributions; managers are not allowed to edit other people’s contributions. If you find someone’s post or reply objectionable, you can do one of the following:

Contact the author and ask them to change it,
Flag the post or reply for other managers to review, or
Delete the discussion or reply if you are a manager.

How do I work with tags for my site?

You can train our software to automatically suggest the tags that are most meaningful for your site; site and group managers can do this. Tag training is available under Site settings, Group settings, and when you select specific tags to train. Click here for specific information on tag training.

How do I change my group type after it's been created?

You can access and edit the following group types by going to "Privacy and access permissions" from your Group Settings.

A Public group (the default setting for a group) is open to all members of the GroupSwim site. Any member can go to the group and read the discussions in it. People must still join the group to post or rate the content. The member list is also available to all site members.

A Public (auto-join) group automatically adds everyone on the site. If you are member of a site, you are a member of a public (auto-join) group. This setting is ideal for FAQs, General Discussions, and other topics that should include everyone. Only site managers can create Public (auto-join) groups.

A Private group is closed, even within the GroupSwim site; it is invitation-only. GroupSwim site members who are not in the group can only see the group's description and request an invitation to it.

A Hidden group is completely invisible within the GroupSwim site unless you belong to it; it is invitation-only. GroupSwim site members who are not in the group can't see the group anywhere or access any of it's content, including search.

To fine-tune the settings of your group further, you can select Custom permissions, and have complete control how you want your group to behave.

Who can create groups on my GroupSwim site?

That's up to you. By default, only managers can create groups, but you can change this to anybody from the "Privacy and access permissions" setting in your site settings.

Who can invite new members to my GroupSwim site?

That's up to you. By default, only managers can invite new members, but you can change this to anybody from the "Privacy and access permissions" setting in your site settings. This also depends on the type of site you have. Some sites are public and anyone can join as long as they register. It is entirely up to you and your community's needs.

How do I configure my site and groups for email integration?

Email-in is a feature that is included by default with all GroupSwim Collaboration sites. You can choose the email address(es) and configure permissions for each group where you want it under "Group settings." If you would like to disable email-in site-wide, you can do so on "Site settings" within "Enable available features." Please click here for detailed instructions and guidance on email integration.

What's the "Announcement" do?

The announcement appears on the landing page of your site and groups. It is a way for managers to communicate important messages to the members of their group. When you add an announcement, it appears for everyone when they sign into the site. Anyone can select "Hide this message" once they read it to hide it.

To create an announcement, go to the Settings page and click "Announcement" (in the section "Customize Your Group"). Then, select "Show an Announcement…" to enter the announcement you'd like to show. You can create announcements for your GroupSwim site as well as each group. You can also use HTML in the announcement field if you are so inclined. In this case, you can add things like RSS widgets, calendars, surveys, etc.

Can I put a logo on my GroupSwim site?

Yes you can. Go to your GroupSwim site's settings and select "Customize site appearance." Here, you can upload a logo and change the colors of your GroupSwim site.

For your logo, you may upload any image (.gif, .png or .jpg). GroupSwim automatically resizes any images larger than 48 pixels tall and 250 pixels wide.

How do I change the colors of my GroupSwim site?

Go to your GroupSwim site's settings and select "Customize site appearance." By clicking "Change theme" under Choose a color theme, you can select from one of eight preset templates. In the future, we will add more templates, and may allow you to create your own.

Additionally, you can fully customize the header area of your GroupSwim site with your own custom HTML. This is a great way to integrate your GroupSwim community into an existing website. To do this, choose the “custom header” option on the Customize Site Appearance page. This will open a form that allows you to enter your own HTML for the page header and choose the height of this area. Note that the theme you choose will still determine the color for the page's background, and the slim link bars at the top and bottom.

Do people have to become members of GroupSwim in order to participate in my group?

Yes they do. Everyone who joins your site does so with a GroupSwim account. We have tried very hard to make joining (and creating) a GroupSwim site as quick and easy as possible.

Can my users access GroupSwim via a single sign-on from another application?

Yes. We have successfully set-up single sign-on interfaces for several of our existing customers. Contact Us to talk with us about it.

Can I secure my GroupSwim site using HTTPS/SSL?

Yes. We have a fully-secure version of a GroupSwim GroupSwim site. Contact Us to enable this functionality.

How do I transfer ownership of my GroupSwim site to someone else?

If you are the GroupSwim site's owner, you may transfer ownership by going to your site settings page and selecting "Transfer Ownership" under "Administration". You will be able to select one user from your GroupSwim site's member list to make the new owner. Be careful doing this because there is no undo.

How do I delete my group?

Only the owner can delete a GroupSwim site. To do so, go to your GroupSwim site's settings, and click "Delete this GroupSite" in the Administration section (left-hand column). You will be asked to confirm that this is what you really want to do. Make sure it is, because there is no undo.

Any manager can delete a group. To do so, go to your group's settings, and click "Delete this Group" in the Administration section (left-hand column). You will be asked to confirm that this is what you really want to do.